User Guide · IceCap Sports
IceCap Sports introduces
the complete user guide
IceCap Sports makes it easy to browse, order, and track your favourite hockey gear — here's everything you need to know to get the most out of your experience.
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IceCap Sports — Whether you're suiting up for your first season or you're a seasoned player restocking your kit, IceCap Sports is your destination for high-quality hockey equipment, apparel, and accessories. This guide walks you through everything from creating your account to tracking your order after it ships.
IceCap Sports combines competitive pricing with a hand-picked product selection — sticks, skates, helmets, protective gear, and team apparel — all available online and ready to ship across Canada and the United States.
"We built IceCap Sports because great hockey gear shouldn't be hard to find. We want every player — from novice to elite — to be able to get what they need, fast and hassle-free."
IceCap Sports Team
The IceCap Sports online store works seamlessly on desktop, tablet, and mobile — so you can shop from the rink, the locker room, or the couch.
Simple Setup, Instant Access
Getting started with IceCap Sports takes less than two minutes. Visit icecapsports.com from any browser, click Log in at the top of the page, and select Create account. Enter your name, email, and a password — that's it. No app required.
Once you're in, your account keeps track of your order history, saved addresses, and any active returns. You can log in on any device and pick up right where you left off.
Your account also lets you save items to a wishlist, so when you're ready to buy, everything is waiting for you.
Create your account in under two minutes with just your name and email.
Browse curated collections by category — sticks, skates, helmets, and more.
Save items to your wishlist and come back to them anytime.
A Streamlined Ordering Experience
Open any product page, choose your size and quantity, and tap Add to Cart. Your cart is accessible at any time from the top right corner of the page.
When you're ready, proceed to checkout. Enter your shipping address, choose a shipping method, and complete payment. You'll receive an order confirmation email within minutes.
If you have a discount code, enter it in the Discount code field at checkout before placing your order.
Fast Shipping Across Canada & the US
We ship to addresses across Canada and the United States. Shipping rates and estimated delivery times are calculated at checkout based on your location and the shipping method you choose.
Once your order leaves our warehouse, you'll receive a tracking number by email. Log in to your account and visit My Orders to follow your shipment in real time.
Most orders are processed and dispatched within 1–2 business days.
Hassle-Free Returns & Exchanges
Not the right fit? No problem. Items in original, unused condition can be returned within 30 days of delivery. Start by contacting our support team — we'll provide a prepaid return label and walk you through the rest.
Once your return is received and inspected, your refund is processed within 5–7 business days back to your original payment method. Exchanges follow the same timeline.
Returns are fully supported within 30 days of delivery — unused items, original packaging, prepaid label provided.
Your Account, Your Dashboard
Log in at any time to access your full order history, manage saved addresses, update your password, and view the status of active orders and returns.
Your account also stores your preferred payment methods (via Shopify's secure vault), so checkout is even faster next time.
Team managers can use a single account to place bulk orders — contact us directly for team pricing and wholesale inquiries.
Pricing & Availability
- Available now at icecapsports.com — ship to Canada and the United States.
- Free standard shipping available on qualifying orders — rate shown at checkout.
- All major credit cards accepted: Visa, Mastercard, American Express, and more.
- Secure checkout powered by Shopify Payments — your data is always encrypted.
- Discount codes can be applied at checkout in the Discount code field.
- Gift cards available for purchase — delivered by email, redeemable at checkout.
- Team and bulk orders: contact us directly for pricing — minimum quantities apply.
- Returns accepted within 30 days of delivery for unused items in original packaging.
- Refunds processed within 5–7 business days to your original payment method.
Contact & Support
- Shipping rates and delivery estimates are calculated at checkout and vary by location and service level.
- Returns must be initiated within 30 days of the delivery date. Items must be unused and in original packaging.
- Refund timelines of 5–7 business days are estimates and may vary by financial institution.
- Team pricing and bulk order minimums are subject to change — contact us for current terms.
- Free shipping thresholds and discount code availability are subject to change without notice.